Refund Policy

Effective October 2, 2026

We want you to receive the conversion you paid for. Contact billings@pdfdata.net with your purchase email, order reference and a short description of the issue.

Single conversions

You may request a refund within 14 days of purchase if the paid CSV was not delivered, is unusable due to substantial extraction errors, or you were charged twice for the same purchase. Please review the free preview before purchasing. We may offer to correct or redeliver the conversion; this does not restrict any mandatory right to a refund.

Pro plans

Initial purchases of Monthly Pro, Pro 3-Year and Pro 5-Year have a 14-day refund request window. Cancelling Monthly Pro stops future renewals but does not automatically refund an already paid period. Prepaid 3-year and 5-year access does not renew automatically. Refunds outside the initial window will be considered for service failure or where required by law.

How refunds are handled

Approved refunds are returned through the original payment provider and payment method where possible. Processing times depend on that provider and your bank. We will confirm the decision by email. If you cannot reach us, use the buyer support channel of the payment provider shown on your receipt.

Your consumer rights

This policy does not limit mandatory consumer rights under applicable law. Any consent required for immediate digital delivery or the treatment of withdrawal rights will be presented at checkout. The payment provider may have additional terms or refund procedures.